Dukaan Service Fee & Payment Gateway Charges.

Understanding Dukaan Fees & Payment Charges

Key Definitions:

1. Dukaan Service Fee: A percentage fee Dukaan charges on all orders. This is for using the platform. The rate depends on your subscription plan.

2. Payment Gateway Charges: A percentage fee charged by payment providers when you make a transaction.

Dukaan Service Fee (By Plan)

Plan Name

Service Fee

Max Fee per Order

Free Plan

4.99%

200 INR / 2.5 $

Starter Plan

3.99%

200 INR / 2.5 $

Growth Plan

1.99%

200 INR / 2.5 $

Silver Plan

4.99%

200 INR / 2.5 $

Gold Plan

3.99%

200 INR / 2.5 $

Platinum Plan

1.99%

200 INR / 2.5 $

Infinity Plan

0.99%

200 INR / 2.5 $

🚨 Important Note:

  • Dukaan Service Fee doesn't cover payment gateway charges.

  • This applies to all orders, including Cash on Delivery (Note: Service fee won't be charged on Cash on Delivery orders for Infinity plan users).


Payment Gateway Charges (By Provider)

1. Dukaan Pay

  • UPI, Credit Card, Debit Card, Wallets, Credit Card EMI, Cardless EMI: 1.99%

  • International Card, Multicurrency Cards: 2.99%

  • Disputes: Payments are held for any disputes. Amount refunded if the dispute is lost.

2. Razorpay

  • Credit Cards (Visa, Mastercard): 2.00%

  • Debit Cards (below ₹2000): 1.00%

  • Debit Cards (above ₹2000), Net banking (major banks), Wallets: 1.50%

  • American Express, Diners Club, International Cards, EMI: 3.00%

3. PhonePe: Charges not provided.

🚨 Important Note:

  • No upper cap on these charges.

  • All charges are before the 18% GST.


Examples of Fee Calculations:

1. Free Plan & UPI Payment on Dukaan Pay for ₹1,00,000

  • Service Fee: ₹236.0 (capped at ₹200 plus GST)

  • Payment Gateway Charge: ₹2348.2

  • Total Deduction: ₹2584.2

2. Growth Plan & Credit Card Payment on Dukaan Pay for ₹1,00,000

  • Service Fee: ₹236.0

  • Payment Gateway Charge: ₹2348.2

  • Total Deduction: ₹2584.2

3. Gold Plan & International Card on Razorpay for ₹1,00,000

  • Service Fee: ₹236.0

  • Payment Gateway Charge: ₹3528.2

  • Total Deduction: ₹3764.2


If you have any questions regarding the prices, chat with us or feel free to reach out to us on [email protected] and we'd be glad to assist you.



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